Yes! You can view the trophy catalogues here. All order requests can either be submitted directly to your local Fully Promoted or EmbroidMe store specifying the product codes on each item and the quantity or you can submit your order via the online order form - Click Here
This is a rare happening as we go to great pains to ensure that products arrive in good order.
In a case where an item is damaged simply contact your Fully Promoted / EmbroidMe representative who will arrange for a replacement item to be sent to you.